Covid Update

Shipping Information

Important Update - Delivery Times

All orders will experience delays on estimated delivery times due to the current UK government guidelines, Brexit & Shipping carrier restrictions currently in place. We apologize for the inconvenience if you have any queries, questions or suggestions please don't hesitate to contact us.

 

When will I get my order?

It takes 3-7 days to fulfil an order, after which the item is then shipped out. The shipping time depends on your location, but can be estimated as follows:

 

Shipping Times

Posters

UK USA Canada & Netherlands Czech Rep & Romania International
3-5 Business Days 10-15 Business Days 10-15 Business Days 10-15 Business Days 10-15 Business Days

 

 

Wall Decals

USA Canada International
10-15 Business Days 10-15 Business Days 10-20 Business Days

 

 

Tapestries

USA Canada International
2-5 Business Days 3-10 Business Days 3-10 Business Days

 

 

Canvases

USA Canada International
5-8 Business Days 7-15 Business Days 10-30 Business Days

 

 

Framed Canvases

USA Canada International
5-8 Business Days 7-15 Business Days 10-20 Business Days

 

 

Wood canvases

UK Europe USA & Canada International
5-10 Business days 5-10 Business days 10-15 Business days 15-20 Business days

 

 

Animal Ornaments

 Africa Asia Canada CentAm Europe SouthAm UK USA WW
25-60 business days 15-50 business days 15-60 business days 25-60 business days 15-45 business days 20-60 business days 10-35 business days 30-50 business days 15-55 business days

 

 

Animal Sculptures

 Africa Asia Canada CentAm Europe SouthAm UK USA WW
25-60 business days 20-55 business days 15-45 business days 20-65 business days 15-45 business days 25-45 business days 15-40 business days 20-60 business days 15-45 business days

 

 

Star Sign Pyramid Ornaments

 Africa Asia Canada CentAm Europe SouthAm UK USA WW
25-40 business days 25-45 business days 40-50 business days 45-65 business days 15-30 business days 35-45 business days 10-20 business days 35-40 business days 30-45 business days

 

 

Wood Frames

 Aus & NZ Brazil Canada EFTA EU Scan SIng UK & IE USA WW

 

 

Metal Frames

 Aus & NZ Brazil Canada EFTA EU Scan SIng UK & IE USA WW

 

 

Wood Art Hangers

 Aus & NZ Brazil Canada EFTA EU Scan SIng UK & IE USA WW

 

 

 

Unfortunately Canvases & Framed Canvases cannot be shipped to these countries:

Botswana, Cayman Islands, Chad, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Samoa, Saudi Arabia, South Africa, Bolivia, Sri Lanka & Zimbabwe

We apologize for any inconvenience caused, if you wish to contact us in relation to this then please email us at support@outoftheordinary.uk or alternatively you can use our contact form to get in touch.

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide, who use various shipping services such as; Royal Mail, FedEx, DHL, UPS, USPS, China Post, Special Line-YW & AliExpress. The services used for each product can be seen below, however some products have their shipping services automatically chosen so if you'd like a faster service then please contact us within 24 hours of your order being placed

 

Posters

UK

Royal Mail - Tracked 48

USA

Royal Mail - Priority Tracked

Netherlands & Canada 

Royal Mail - Priority Tracked 

Czech Republic & Romania 

Royal Mail - Priority Tracked 

International 

Royal Mail - Priority Tracked 

 

Wall Decals

Domestic: UPS Surepost - Tracking included
International: UPS Mail Innovations International - Tracking included 

 

Tapestries

USPS First Class - Tracking included 
USPS Priority Mail - Tracking included 
DHL Parcel International Direct - Tracking included 

 

Canvases & Framed Canvases

Domestic: UPS Surepost - Tracking included
International: UPS Mail Innovations International - Tracking included 

 

Wood canvas 

DPD, DHL - Tracking included 

 

Animal Ornaments

AliExpress Standard - Tracking included 
Special Line-YW - Tracking included 
China Post Air Parcel  - Tracking included 

 

Animal Sculptures

AliExpress Standard - Tracking included 
Special Line-YW - Tracking included 
China Post Air Parcel  - Tracking included 

 

Star Sign Ornaments

AliExpress Standard - Tracking included 

 

Wood Frames, Metal Frames & Wood Art Hangers

AnPost
Asendia
Australia Post
Austrian Post
Belgian Post
Blue Dart
Bring
Chilexpress
Colissimo
Correios Brazil
Correos
DAO
DHL
DHL Express
FedEx
Major Express
New Zealand Post
PSP Pallet
ParcelForce
PostNL
Posten DK
Posten SE
Purolator
RoyalMail
SF Express
Ship&Co
Singapore Post
Swiss Post
UPS

A courier above is chosen based on your location and item size - Tracking Included

 

 

Shipping Costs

Posters

Size UK  USA Canada & Netherlands Czech Rep & Romania International

12x18 - 18x12

£5.50 £5.50 £10 £10 £7.75

18x24 - 24x18

Currently Unavailable Currently Unavailable Currently Unavailable Currently Unavailable Currently Unavailable

20x30 - 30x20

Currently Unavailable Currently Unavailable Currently Unavailable Currently Unavailable Currently Unavailable

24x36 - 36x24

Currently Unavailable Currently Unavailable Currently Unavailable Currently Unavailable Currently Unavailable

 

 

Wall Decals

Size USA Canada & International

12x18 - 18x12

£9 £13

18x24 - 24x18

£9 £13.50

24x36 - 36x24

£9 £15

 

 

Tapestries

Size  USA Canada International
36x26 £3.50 £8.00 £9.25
60x50 £3.50 £8.00 £9.25

 

Canvases

Size USA Canada & International

12x16 - 16x12

£8.50 £17.75

18x24 - 24x18

£9.50 £35.50

24x30 - 30x24

£17 £55.50

 

 

Framed Canvases

Size USA Canada & International

12x16 - 16x12

£9.25 £34

18x24 - 24x18

£18.30 £64

24x30 - 30x24

£22.50 £90.50

 

 

Wood Canvases

Size UK & Europe USA & Canada Ukraine, Norway & Switzerland International
7.8 x 7.8 £16.25 £30.25 £41 £37

 

 

Animal Ornaments

 Africa Asia Canada CentAm Europe SouthAm UK USA WW
Free Free Free Free Free Free Free Free Free

 

 

Animal Sculptures

 Africa Asia Canada CentAm Europe SouthAm UK USA WW
Free Free Free Free Free Free Free Free Free

 

 

Star Sign Pyramid Ornaments

 Africa Asia Canada CentAm Europe SouthAm UK USA WW
Free Free Free Free Free Free Free Free Free

 

 

Wood Frames

Size  Aus & NZ Brazil Canada EFTA EU Scan SIng UK & IE USA WW
12x18, 18x24 £15 £15 £15 £23 £15 £12 £20 £10 £15 £28
24x36 £25 £25 £25 £39 £23 £16 £26 £15 £23 £39

 

 

Metal Frames

Size  Aus & NZ Brazil Canada EFTA EU Scan SIng UK & IE USA WW
12x18, 18x24 £15 £15 £15 £23 £15 £12 £20 £10 £15 £28
24x36 £25 £25 £25 £39 £23 £16 £26 £15 £23 £39

 

 

Wood Art Hangers

Size  Aus & NZ Brazil Canada EFTA EU Scan SIng UK & IE USA WW
9, 12.2, 16, 17.7, 18.9, 20.1 £7 £7 £5 £9 £5 £5 £7 £5 £5 £9
25, 31.9, 35.8 £7 £7 £6 £9 £5 £5 £7 £8 £6 £9

 

   

Will I be charged customs for my order?  

An additional customs and tax fee will occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?  

Before getting in touch with us, please help us out by doing the following:  

- Check your shipping confirmation email for any mistakes in the delivery address.  

- Ask your local post office if they have your package.  

- Stop by your neighbours in case the courier left the package with them.   

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us at support@outoftheordinary.uk with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.  

Tip - The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right! 

Tip - Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!